UK Help Centre home page
Submit a request
Sign in
  1. UK
  2. FAQ

FAQ

Orders & Payments

  • Which payment methods do you accept?
  • How do I know if Maileg has received my order?
  • Can I change or cancel my order?
  • My delivery is wrong / something is missing from my order

Delivery & Return

  • Do you offer free delivery?
  • What are my delivery options?
  • I can't track my package?
  • When will my package arrive?
  • Lost, Stolen, or Damaged Package?
  • How do I return an item?

Products

  • What age should my child be to play with Maileg toys?
  • Product Safety
  • Is your toys washable?
  • Size guide for mice
  • Size guide for Bunnies & Rabbits
  • Size guide for Safari Friends & Noah's Friends
See all 7 articles

CSR & Environment

  • What is Maileg's CSR politics?
  • What does Maileg do for the environment?

GDPR

  • How do I contact Maileg?
  • I have forgotten my password
UK
Dansk Deutsch English (US) Español Français