FAQ

Orders & Payments

• Which payment methods do you accept?
• How do I know if Maileg has received my order?
• Can I change or cancel my order?
• My delivery is wrong / something is missing from my order

Delivery & Return

• How do I return an item?
• Do you offer free delivery?
• What are my delivery options?
• I can't track my package?
• When will my package arrive?
• Lost, Stolen, or Damaged Package?

Products

• What age should my child be to play with Maileg toys?
• Product Safety
• Is your toys washable?
• Size guide for mice
• Size guide for Bunnies & Rabbits
• Size guide for Safari Friends & Noah's Friends

See all 7 articles

CSR & Environment

• What is Maileg's CSR politics?
• What does Maileg do for the environment?

GDPR

• How do I contact Maileg?
• I have forgotten my password