FAQ

Orders & Payments

• Can my order be gift wrapped?
• Which payment methods do you accept?
• How do I know if Maileg has received my order?
• Can I change or cancel my order?
• My order was fulfilled incorrectly

Delivery & Returns

• How do I return an item?
• Do you offer free shipping?
• What shipping options do you use?
• I can't track my package?
• When will my package arrive?
• Lost, Stolen, or Damaged Package?

Products

• What age should my child be to play with Maileg toys?
• Product safety
• Are the toys washable?
• Size guide for Mice
• Size guide for Bunnies & Rabbits
• Size guide for Safari Friends & Noah's Friends

See all 7 articles

CSR & Environment

• What is Maileg's CSR politics?
• What does Maileg do for the environment?

Personal data

• How do I contact Maileg?
• Forgot your password?