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  2. FAQ

FAQ

Orders & Payments

  • Which payment methods do you accept?
  • How do I know if Maileg has received my order?
  • Can I change or cancel my order?
  • My order was fulfilled incorrectly

Delivery & Returns

  • Do you offer free shipping?
  • What shipping options do you use?
  • I can't track my package?
  • When will my package arrive?
  • Lost, Stolen, or Damaged Package?
  • How do I return an item?

Products

  • What age should my child be to play with Maileg toys
  • Product safety
  • Are the toys washable?
  • Size guide for Mice
  • Size guide for Bunnies & Rabbits
  • Size guide for Safari Friends & Noah's Friends
See all 7 articles

CSR & Environment

  • What is Maileg's CSR politics?
  • What does Maileg do for the environment?

Personal data

  • How do I contact Maileg?
  • Forgot your password?
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