Submit a request
Orders & Payments
Which payment methods do you accept?
How do I know if Maileg has received my order?
Can I change or cancel my order?
My order was fulfilled incorrectly
Delivery & Returns
Do you offer free shipping?
What shipping options do you use?
I can't track my package?
When will my package arrive?
Lost, Stolen, or Damaged Package?
How do I return an item?
What age should my child be to play with Maileg toys
Are the toys washable?
Size guide for Mice
Size guide for Bunnies & Rabbits
Size guide for Safari Friends & Noah's Friends
See all 7 articles
CSR & Environment
What is Maileg's CSR politics?
What does Maileg do for the environment?
How do I contact Maileg?
Forgot your password?